Why do some companies choose to invest in creating good jobs for their employees? There is no single answer, and companies that adopt such a strategy may seek a range of payoffs—from lower turnover to higher productivity.
Many factors drive business model evolution, including innovations in design or technology and opportunities in new markets. At the heart of a good-jobs approach is the way in which employees are deployed to help implement new business models.
Strategy Resources Library
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(Note: Many of the case studies you'll find here were developed by The Hitachi Foundation.)
This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and...
This MIT Sloan case, authored by Zeynep Ton, Thomas A. Kochan, and Cate Reavis, explores an unusual employee-led protest that took place at Market Basket, a New England-based supermarket chain, during the summer of 2014. Employees protested the firing of Market Basket's CEO because they...
Billings Clinic in Montana began an extensive onboarding and training program for its medical assistants and introduced a new, four-level career ladder for them. One aim is to help free up other members of the care team to work to the top of their scope of practice.
Duke Primary Care (DPC) launched a project to train some of its certified medical assistants (CMAs) for a new role: encounter specialists who manage patient visits. DPC also developed a career ladder for CMAs in order to recognize their development of new skills.
AltaMed Health Services in California was one of four primary care systems challenged by the Hitachi Foundation to develop a better model of care by transforming the role of medical assistants within the care team. This case study describes the changes AltaMed made and the outcomes that resulted.
Anne Arundel Medical Center in Maryland was one of four primary care systems challenged by the Hitachi Foundation to develop a better model of care by transforming the role of medical assistants within the care team. This case study describes the changes Anne Arundel made and the outcomes.
In Pennsylvania, the Visiting Nurse Association of Indiana County invested considerable resources to strengthen leadership and communications and create a supportive work environment for all employees. The efforts resulted in increased staff satisfaction, lower turnover, and savings in management...