Why do some companies choose to invest in creating good jobs for their employees? There is no single answer, and companies that adopt such a strategy may seek a range of payoffs—from lower turnover to higher productivity.
Many factors drive business model evolution, including innovations in design or technology and opportunities in new markets. At the heart of a good-jobs approach is the way in which employees are deployed to help implement new business models.
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(Note: Many of the case studies you'll find here were developed by The Hitachi Foundation.)
In 2005, the UNITE HERE Health Center in New York City embarked on a new initiative that expanded the role of medical assistants to provide team-based care and health coaching for patients with chronic diseases. This initiative includes the creation of a career ladder for medical...