To create effective high-performing teams, businesses need to think about how they treat their workers—how they’re hired, how they’re offered opportunity for advancement, and how their daily work lives are managed.
Leaders set direction, craft an inspiring vision, and provide employees with the tools and training to achieve objectives. As Dwight Eisenhower once put it, leadership is “the art of getting someone else to do something you want done because he wants to do it.”
The concept of “teamwork” encompasses a number of aspects of work—from the formal formation of work teams to informal collaboration with colleagues. When structured well, with shared objectives and incentives, teamwork can be a boon to operational success—and to employee satisfaction.
Investing in employee training is a key aspect of creating high-quality jobs. Whether provided on the job or through internal, external, or online coursework, training can be a catalyst for solving business problems and achieving high performance.
Management Resources Library
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(Note: Many of the case studies you'll find here were developed by The Hitachi Foundation.)
Billings Clinic in Montana began an extensive onboarding and training program for its medical assistants and introduced a new, four-level career ladder for them. One aim is to help free up other members of the care team to work to the top of their scope of practice.
Duke Primary Care (DPC) launched a project to train some of its certified medical assistants (CMAs) for a new role: encounter specialists who manage patient visits. DPC also developed a career ladder for CMAs in order to recognize their development of new skills.
AltaMed Health Services in California was one of four primary care systems challenged by the Hitachi Foundation to develop a better model of care by transforming the role of medical assistants within the care team. This case study describes the changes AltaMed made and the outcomes that resulted.
Anne Arundel Medical Center in Maryland was one of four primary care systems challenged by the Hitachi Foundation to develop a better model of care by transforming the role of medical assistants within the care team. This case study describes the changes Anne Arundel made and the outcomes.
This 2018 paper by Victoria Lee, who graduated from the MBA program at the MIT Sloan School of Management in 2018, examines the attitudes and beliefs about self-driving truck technology held by different trucking industry stakeholders.
A new paper stemming from a worker voice research project supported by the Good Companies, Good Jobs Initiative at MIT Sloan will be forthcoming in the journal ILR Review in 2019.
This paper, currently titled "Voice Gaps at Work, Options for Closing Them, and Challenges for Future Actions...
In Pennsylvania, the Visiting Nurse Association of Indiana County invested considerable resources to strengthen leadership and communications and create a supportive work environment for all employees. The efforts resulted in increased staff satisfaction, lower turnover, and savings in management...