To create effective high-performing teams, businesses need to think about how they treat their workers—how they’re hired, how they’re offered opportunity for advancement, and how their daily work lives are managed.
Leaders set direction, craft an inspiring vision, and provide employees with the tools and training to achieve objectives. As Dwight Eisenhower once put it, leadership is “the art of getting someone else to do something you want done because he wants to do it.”
The concept of “teamwork” encompasses a number of aspects of work—from the formal formation of work teams to informal collaboration with colleagues. When structured well, with shared objectives and incentives, teamwork can be a boon to operational success—and to employee satisfaction.
Investing in employee training is a key aspect of creating high-quality jobs. Whether provided on the job or through internal, external, or online coursework, training can be a catalyst for solving business problems and achieving high performance.
Management Resources Library
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(Note: Many of the case studies you'll find here were developed by The Hitachi Foundation.)
This 2019 MIT Sloan case by Zeynep Ton and Katie Bach describes how the executive team at Mud Bay, a privately held pet store chain based in Olympia, Washington, implemented a good jobs strategy by offering better wages and benefits and seeking to recoup the costs by increasing sales growth and...
This case study by Zeynep Ton and Cate Reavis explores growth strategy questions faced by Managed by Q, an on-demand office cleaning and maintenance startup whose founders sought to create a scalable business that treats employees well.
This MIT Sloan case, authored by Zeynep Ton, Thomas A. Kochan, and Cate Reavis, explores an unusual employee-led protest that took place at Market Basket, a New England-based supermarket chain, during the summer of 2014. Employees protested the firing of Market Basket's CEO because they...